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The Seamless Experience for Travel Agents: Empower Agents and Increase Customer Satisfaction
In the highly competitive travel market, getting access to the right information fast on travel services and fares makes all the difference between a quick and efficient sale or a time-consuming and costly lost transaction.
Travelport, one of the world’s leading global distribution system (GDS) providers, was looking to:
- Promote customer choice by providing a seamless customer experience across multiple channels—phone, web, email, chat, and communities
- Decrease customer support costs by deflecting calls away from the contact center to online support channels
- Increase customer satisfaction
- And increase efficiency of support agents.
Access this case study to learn how they were able to achieve all these objectives and more by turning to Oracle’s RightNow CX. Find out how they created a seamless experience for travel agents and online travel companies around the world.