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Best Practices for Customer Experience with Oracle RightNow
Customers today have high expectations when it comes to their interactions with your company. They expect to be treated as individuals, that any point of contact be informed by their previous history of interactions, and that your customer service personnel are able to quickly find the right answer or resolution at the right time.
Cloud services are designed to meet all of these customer expectations. Access this e-book to learn how Oracle RightNow Cloud Service does more than just focus exclusively on the call center by offering a common knowledge base, a customer database, and business process rules engine that facilitate information sharing and reporting across interaction channels.
And as a bonus, discover six cloud service best practices, which include:
- Take advantage of integration
- Have a multi-tiered assistance plan
- Get social
- And more.