Video: Help your customers help themselves
sponsored by Oracle Corporation UK Ltd

Connecting customers with the information they need quickly is more important than ever. And organizations that are investing in self-service tools are achieving customer self-service success rates of 66%, as well as saving an average $22 million on unnecessary channel escalations.

Access this brief webcast to explore three key tips to transforming self-service in your organization:

  • Get to know your customers better by choosing the right knowledge management tool
  • Empower customers by leveraging social media and collaborative self-service tools
  • And adapt to changing behaviors and growing expectations by harnessing social monitoring, analytics and customer feedback.
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