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Oracle Right Now Dynamic Agent Desktop Cloud Service

Cover

Contact centers face an ever-increasing set of challenges that can get in the way of cost-effectively and consistently delivering great customer experiences, including:

  • Inconsistent customer experiences across interaction channels
  • Low agent productivity and inconsistent knowledge delivery
  • Difficulty controlling and reducing costs
  • And the need to measure how your customers perceive your organization, service, or brand.

It’s time to empower your contact center staff to deliver high-quality customer experiences consistently across channels.

Read on to discover how you can increase customer and agent satisfaction, increase agent productivity, and ramp up new agents faster. Find out how with the right tools and strategies you can provide a competitive customer experience.

Vendor:
Oracle Corporation UK Ltd
Posted:
04 Mar 2013
Published:
31 Mar 2012
Format:
PDF
Length:
3 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.