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The Next Generation of Virtual Call Centers: Beyond the Cloud
There are two opposing forces battling it out when it comes to the call center. While it plays a major role in establishing customer loyalty since it’s often the first contact a customer has with an organization, many CEOs and customer service executives are also facing the need to keep customer support costs down.
Recently, however, call center technology has taken a step forward in its evolution by integrating cloud-based virtual call center functionality with other technologies.
Access this helpful resource to learn how hardware-free integrated virtual centers provide a superior level of service with interactive voice response (IVR), CRM integration, help desk integration, automated call distribution, call routing, and call recording to take customer support to the next level.