This resource is no longer available

The Next Generation of Virtual Call Centers: Beyond the Cloud

Cover

There are two opposing forces battling it out when it comes to the call center. While it plays a major role in establishing customer loyalty since it’s often the first contact a customer has with an organization, many CEOs and customer service executives are also facing the need to keep customer support costs down.

Recently, however, call center technology has taken a step forward in its evolution by integrating cloud-based virtual call center functionality with other technologies.

Access this helpful resource to learn how hardware-free integrated virtual centers  provide a superior level of service with interactive voice response (IVR), CRM integration, help desk integration, automated call distribution, call routing, and call recording to take customer support to the next level.

Vendor:
Ifbyphone
Posted:
27 Feb 2013
Published
27 Feb 2013
Format:
PDF
Length:
14 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.