By Bob Tarzey and Clive Longbottom
There is a huge amount of human expertise and time being wasted by the majority of IT operations teams. Increased automation is one of the most effective ways to overcome this problem.
Only when the tools and services to achieve this are in place can the industrialisation of IT management processes begin. IT operations teams will then have more time to focus on transformation, innovation and deployment of new applications in the interests of the businesses they serve.
This report presents research that underlines the scale of the problem and makes the case for more automation in IT operations management, rather than deploying more and/or cheaper labour. The report should be of interest to anyone tasked with the efficient management of an IT operation.
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Quocirca is a research and analysis company specialising in the business impact of information technology and communications.