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The Tortoise and the Hare: A Tale of Document Management in Insurance and Banking (By Aberdeen Group)
A 2012 survey of 30 insurance and 29 banking organizations took a closer look at how both these organizations are dealing with capture, processing, management, and securing of both paper documents and the resulting unstructured data files.
The research uncovered these two industries differing takes on document management. While insurance companies are taking a slow and steady approach, focusing on high levels of data accuracy and trust, banking companies are racing forward, quickly adopting technologies to increase the speed of document capture and processing.
This in-depth resource goes over these findings, explores the challenges these industries are facing, and how they are working to overcome these challenges. Inside find a list of general recommendations and industry specific recommendations for those in banking and insurance.