This resource is no longer available

Using Case Management to Empower Employees and transform Customer Service

Cover

Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees.

Traditional approaches to customer service using CRM and automated workflows are failing because they do not consider the power of the employee. And attempts to automate the employee out of the customer service equation have backfired.

This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.

Vendor:
Kofax, Inc.
Posted:
22 Feb 2013
Published:
22 Feb 2013
Format:
PDF
Length:
16 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.