Shockingly, in a survey of 200-plus large businesses, the Temkin Group found that only 7% of companies are truly customer-centric. Most companies are moving toward that goal, but are they really succeeding?
If your organization does not have a chief customer officer, you’ll likely want one in the coming months, especially if your company is in a high-touch industry like finance or professional services.
Access this exclusive resource to find out how chief customer officers are cultivated inside the company and come from a variety of different backgrounds including division president or general manager; marketing, operations and sales.
Discover why brining a chief customer officer on board can help your organization refocus on the increasingly important customer experience management.