sponsored by IBM and Crossview
Posted:  18 Feb 2013
Published:  18 Feb 2013
Format:  PDF
Length:  7  Page(s)
Type:  eGuide
Language:  English
ABSTRACT:

Shockingly, in a survey of 200-plus large businesses, the Temkin Group found that only 7% of companies are truly customer-centric. Most companies are moving toward that goal, but are they really succeeding?

If your organization does not have a chief customer officer, you’ll likely want one in the coming months, especially if your company is in a high-touch industry like finance or professional services.

Access this exclusive resource to find out how chief customer officers are cultivated inside the company and come from a variety of different backgrounds including division president or general manager; marketing, operations and sales.

Discover why brining a chief customer officer on board can help your organization refocus on the increasingly important customer experience management.






BROWSE RELATED RESOURCES
CRM | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service

View All Resources sponsored by IBM and Crossview

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