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Contact Center Consumer Preference eBook
Your customers are more autonomous than ever. But technological and economic challenges continue to influence how your contact center addresses their needs. You need to deliver a positive experience without sacrificing profitability—which requires balancing the needs of your customers with the realities of your business. Avaya has previously outlined what today’s consumers think about contact centers in our chapters from the Contact Center Consumer Preference Study. This eBook builds on those insights and elevates that conversation.