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Delivering a Personalized Experience: the Multichannel Contact Center

Cover

Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option. The question is not if you should support multiple interaction channels, but which channels you will choose deploy and when you will deploy them.

Vendor:
Avaya
Posted:
11 Feb 2013
Published
11 Feb 2013
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.