This resource is no longer available
IT Support Analytics Means Better Decisions
Analytics are reshaping the way CIOs and IT executives make informed and strategic business decisions. Join us to hear from Cathy O’Bryan, Director of Client Support at Indiana University, as she discusses the techniques she deployed to enhance IT service management through leveraging data analytics. Gain advice for how to identify, select, maintain and manage data along with approaches for evaluating your existing data to gain more business value.
Read on to learn how advancing your IT analytics can improve service delivery and support while growing your IT service offerings.