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Case Study: Delta Global Services
Seconds count for Delta Global Services (DGS), the industry leader in disability passenger handling and aviation services.
DGS is responsible for providing wheelchair assistance- and if a passenger isn’t pick up within minutes of the request the U.S. Department of Transportation (DOT) can issue a minimum fine of several thousand dollars per occurrence.
In order to avoid paying fines, DGS was seeking a way to improve their accuracy and customer service.
Access this case study to discover how they were able to improve efficiency by 10-20% and achieve a better overall reliability and customer service. Find out how they leveraged a handheld computer technology upgrade with better scanning capabilities to provide faster, more accurate customer service operations and better.