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The Contact Center Guide: Seven Steps to Put Surveys to Work for you
Making sure you are offering one of the most exceptional experiences to your customers should be a top priority. Knowing what your customers think- and say- about your company and products is essential to retaining customers and beating the competition.
Having a focused team and plan in place is critical. This exclusive resource offers a seven-step guide that successful contact centers practice in order to turn feedback into action and proactive decisions.
Continue on to learn the seven steps to bridge the gap between just listening to your customers and taking real action based on what you hear. Steps include:
- Gather survey data across all service channels
- Measure from the customer’s perspective
- Identify service recovery opportunities
- Use customer feedback to stack rank agents
- And more.