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Workforce Optimization: Strategies for Analyzing and Optimizing your Enterprise

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In order for organizations to make effective decisions, they need better visibility into what's really happening with their customer data. This data includes everything from the contact center to back-office operations like order processing and fulfillment. 

With a unified approach to these applications, enterprises can contain the best results of shared customer data. These systems provide information from different areas and make them available at the click of a button. It provides you with the analytics you need to improve customer interactions, customer service processes and customer loyalty. 

Vendor:
Verint Systems
Posted:
11 Feb 2013
Published
11 Feb 2013
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.