The Changing World of Customer Service: Building a Customer-First Foundation to Stay Ahead of the Game
sponsored by Genesys

New technologies have created a dramatic change in the company-customer interaction. A gradual shift of power has occurred, creating a new empowered customer. An unsatisfied customer now has a myriad of ways of seeking solutions to problems. Social media allows them to quickly and easily connect with other consumers.

All of this has created diverging expectations between buyers and sellers. What can seem like a disruptive technology to an established company can look like a new toy to a consumer. Don’t be one of those companies that remain hesitant to adapt to and adopt all that today’s social media technologies have to offer.

Access this exclusive resource to closely examine this growing gulf between the expectations of buyers and sellers. Learn the three main threads of customer dissatisfaction as it relates to communication.

Continue on to discover the steps you can take to meet today’s customer’s expectations and how you can foster and maintain better customer relationships for the competitive edge.

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