ITSM Trends Survey 2012: The State of the Dev-Ops Union
sponsored by SERENA Software, Inc.

As more of today's companies shift to conducting business online, IT teams are pressured to adapt their IT Service Management (ITSM) strategies to optimize service delivery for the revenue-generating applications that are increasingly the face of the business.

At the most recent annual service management conference jointly hosted by itSMF USA and HDI in Dallas, Texas, 165 attendees shared their thoughts on how they're faring with addressing this new challenge.

Read this report to discover survey results indicating:

  • The levels of maturity of ITSM processes and tools within these organizations
  • Why, in this new online world, Service Transition— one of the five core tenets prescribed in ITIL v3— is a number one priority
  • And how the disconnect between development and operations severely impacts an enterprise's ability to rapidly deliver and maintain business-critical applications.
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