If you believe all of the hype surrounding cloud services, IT as a utility, like electricity or cable TV, is the way of the future. However, the reality today for enterprises with business-critical applications delivered over the Internet is that not all clouds are created equal, and there's a good chance that cloud computing may not hold all of the answers for your organization.

This white paper helps CIOs cut through the hype to get a clearer picture of which cloud, if any, is right for their organization. Discover five key aspects of IT Service Management (ITSM) that you should consider when evaluating if a cloud hosting platform can meet your needs.