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Join the Crowd, Moving to the Cloud

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Interactive voice recognition (IVR) systems have evolved. IVRs are no longer used only for handling calls during peak hours -- businesses are now utilizing them to conduct personalized transactions, improve call resolution, and ultimately enhance the customer experience.

These benefits come at a cost, however. Traditional, on-premise IVR systems are expensive to maintain and upgrade, offer limited expansion opportunities, and lack the scalability today’s companies need.

 Instead of foregoing IVR technology completely, forward-thinking businesses are taking their IVR systems to the cloud and gaining all the benefits of IVR without incurring the challenges.

Read on to learn the advantages of deploying a cloud-based IVR system.

Vendor:
Angel
Posted:
24 Jan 2013
Published
24 Jan 2013
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.