sponsored by Hewlett-Packard Limited
Posted:  21 Jan 2013
Published:  21 Jan 2013
Format:  HTML
Type:  Resource
Language:  English
ABSTRACT:

In today’s “social revolution” it’s possible to engage with customers in ways that were previously though impossible.

It’s now possible to leverage social intelligence by combining insight from your customers’ social media behavior with the classic customer intelligence from conventional marketing and CRM.

Access this helpful resource to start on the path to gain the full potential of social intelligence and learn how you can:

  • Manage real time, or near real-time conversations with customers
  • Listen to the customers’ point of view
  • Deliver contextual, relevant, and engaging communications
  • Utilize mobile CRM
  • And more.





BROWSE RELATED RESOURCES
CRM | Customer Loyalty | Customer Satisfaction | Web 2.0

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