You’ve got the materials (your constantly changing IT infrastructure). You’ve got the work order (your boss made that perfectly clear). But now what? Delivering IT-as-a-service has never been more challenging than it is today...virtualization, private, public, and hybrid cloud computing are drastically changing how IT needs to provide service delivery and assurance. You know exactly what you need to do, the big question is HOW to do it. If only there was some kind of blueprint for this…

Based on experience working with Zenoss customers who have built highly virtualized and cloud infrastructures, we know what it takes to operationalize IT-as-a-Service in today’s ever-changing technical environment. We’ve put together a guided list of questions in this eBook around the following topics to help you build your blueprint for getting the job done, and done right.