Many organizations today are struggling to conceptualize how to use social. Everyone knows what social is on the personal level, but the idea of using it to forward a business goal can be baffling to many companies.

In this presentation transcript, internationally recognized BPM and case management expert Craig Le Clair of Forrester Research helps you to understand enterprise social platforms, dynamic case management- and how you can leverage the combination of both.

Inside examine case studies of companies successfully using this combination to find value in greater collaboration and communications and eliminate the barrier between people and useful information.