Consultant Rick Davidson urges CIOs to take the lead on improving customer service in the digital age -- and spells out the signs of a customer service strategy gone wrong.
What big company doesn’t want a social networking platform that lets employees really connect, communicate and create? Take it from a pro: The benefits are many and, yes, it is hard to do.
At Spark Summit East, Databricks talked up a storm about its new Spark cloud offering in an effort to distinguish the data processing engine from MapReduce and the Hadoop stack: The Data Mill reports.
A spate of new converged and hyper-converged systems give IT shops a potent combination of flash storage and pre-integration.
New deeply skilled mainframe staffers won't pop up overnight, so use a mix of in-house and outsourcing tactics to support another decade on big iron.
What's causing buffer? How much buffer should ideally be available in a network switch? Is there any standard available for buffer?
Microsoft provides Office 365 MDM at no cost, giving subscribers basic capabilities for mobile device management and the option of upgrading to the paid service Intune.
ICYMI: Industry leaders Cisco, Intel and Arista join a consortium to create standards to allay power, heat concerns fueled by 400 GbE protocol.
SD-WAN technology is creating a more intelligent WAN through path control and traffic automation.
Qualys has added a free, public API to its SSL testing services, which will enable an enterprise to test any website or server for SSL vulnerabilities.
Expert Matt Pascucci describes how implementing mobile device management products can protect smartphones and tablets, as well as enterprise networks and infrastructures.
The PCI SSC has issued prescriptive new supplemental guidance on penetration testing in an effort to reverse current trends and improve merchant compliance.
Business analysis skills are lacking at many organizations. BA training and certifications may be underutilized resources for supporting better sales.
When testing public APIs, test expert Johanna Rothman recommends testing API functionality, endpoint security and, above all, proper connectivity.
For those of us new to software security testing, it can be an intimidating field of study. Where do the veterans suggest we begin?
Are you considering SDS for your organization? Expert George Crump lists the technology areas that may still present a few problems to your storage administrator.
Jamie Thomas explains IBM's plans for the newly branded Spectrum Storage line, and whether a hyper-converged appliance is on the vendor's roadmap.
Storage GM Jamie Thomas says Spectrum offers flexibility to use commodity hardware, object interfaces and scale-out storage for SoftLayer clouds.