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Social Media and Business Intelligence: Creating the Integrated Customer Hub
Social media has gone from a forum used mostly by high school and college students to an invaluable customer communication channel for today’s businesses. The most successful companies will be those that understand how to extract its true value through proper analytics.
However, traditional business intelligence (BI) and analytics systems lack the scalability needed to keep up with the data generated by social media, causing costs to rise and preventing real-time analysis.
Read this resource to learn about an innovative social monitoring platform that enables your business to quickly and accurately monitor and analyze social data to help foster a better understanding of your customer base.