Deploying Customer Service in the Cloud: The Four Phases from Implementation to Transformation
sponsored by Oracle Corporation

With the consumerization of customer service taking root, implementing a successful customer experience strategy means enterprises need to be agile enough to serve customers on their own terms across the entire customer experience lifecycle.

A growing number of organizations are using cloud deployment models to power their contact center operations to quickly and effectively engage with customers across a variety of channels including voice, email, chat, social media, mobile, SMS, outbound and video.

This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to do so successfully and further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Oracle Corporation
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement