Customer Engagement Management Services–Contact Center
sponsored by Hewlett-Packard Company

Running a contact center has always been a balancing act between increasing customer satisfaction, containing costs, and maintaining compliance, but today's customers' expectations have risen; they expect to do business with you using any channel, at any time, and from any place.

What tools and strategies can help you optimize your contact center operations to strike this balance?

Read this white paper to discover contact center best practices that you can implement to:

  • Improve customer retention to 40%
  • Decrease agent labor rates up to 40%
  • Increase cross-sell product penetration by more than 50% versus in-house channels
  • And much more.
Available Resources from Hewlett-Packard Company
See what other users are reading via our Daily Top 50 Report

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement