Customer Engagement - Transformation Services

Customer Engagement - Transformation Services

Cover

Depending on how effectively you run it, your contact center can either provide great value to your business in the form of an optimized customer experience, or detract from it with excessive costs or ineffective processes that don’t bring you or your customers the information that’s needed to enhance your relationship.

Experts have identified more than 45 key contact center performance areas that can be enhanced with the right tools and strategies. Read this white paper to explore a look at some best practices for addressing these key areas that can help you:

  • Increase revenue
  • Increase customer satisfaction
  • Optimize operating efficiency while lowering costs
  • And reduce errors and noncompliance rates.
Vendor:
Hewlett-Packard Company
Posted:
27 Dec 2012
Published
30 Nov 2012
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy