sponsored by Hewlett-Packard Company
Posted:  27 Dec 2012
Published:  30 Nov 2012
Format:  PDF
Length:  2  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

Depending on how effectively you run it, your contact center can either provide great value to your business in the form of an optimized customer experience, or detract from it with excessive costs or ineffective processes that don’t bring you or your customers the information that’s needed to enhance your relationship.

Experts have identified more than 45 key contact center performance areas that can be enhanced with the right tools and strategies. Read this white paper to explore a look at some best practices for addressing these key areas that can help you:

  • Increase revenue
  • Increase customer satisfaction
  • Optimize operating efficiency while lowering costs
  • And reduce errors and noncompliance rates.





BROWSE RELATED RESOURCES
Contact Center Management | Contact Center Services | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | Customer Interaction Services | Customer Satisfaction | Customer Service

View All Resources sponsored by Hewlett-Packard Company

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement