Change management can and should be done for any major initiatives a company undertakes. Whether that change pertains to a new technology, business strategy, or business process, it always comes with some level of resistance that leads to decreased performance.  Change management can reduce the duration and depth of that performance dip.

In this expert e-guide, Forrester Research’s Connie Moore offers advice on how businesses can incorporate change management programs into their business process management (BPM) initiatives.