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Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center
Customer service management just got a lot harder. Today’s supervisors and managers are faced with three major challenges:
- More communication channels than ever before
- A highly sophisticated customer base
- And a mobile workforce.
How can you possibly manage this next-generation contact center effectively? Easy, by embracing mobile technology.
Inside this resource, discover how contact centers managers can strategically deploy mobile technologies in order to simplify management, enhance employee productivity, and increase customer satisfaction.
Read on to learn more.