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Optimising the collection Process

Cover

In today’s economy, the rise of consumer debt is putting increased demands on the collections process. When creditors initiate the collections process and contact customers to cure their accounts, contact center managers entrusted with the process must maximize their efficiency and effectiveness.

This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.

Vendor:
Aspect
Posted:
19 Dec 2012
Published:
19 Dec 2012
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.