This resource is no longer available

From Workforce Management to Workforce Productivity

Cover

Organizations are increasingly focusing on the contact center as a key contributor to customer retention and attraction as well as revenue. These businesses need to implement the right technology and strategies to take the contact center concept from workforce management to workforce productivity.

This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier. Learn about effective productivity goals, practices, and the importance of analytics. Discover how your contact center can match data to relevant tasks, analyze for root causes of performance issues, draw information from business applications, and more.

Vendor:
Aspect
Posted:
19 Dec 2012
Published:
19 Dec 2012
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.