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From Workforce Management to Workforce Productivity
Organizations are increasingly focusing on the contact center as a key contributor to customer retention and attraction as well as revenue. These businesses need to implement the right technology and strategies to take the contact center concept from workforce management to workforce productivity.
This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier. Learn about effective productivity goals, practices, and the importance of analytics. Discover how your contact center can match data to relevant tasks, analyze for root causes of performance issues, draw information from business applications, and more.