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Navigating the Next Five Years of Customer Service

Cover

Delivering optimal customer service is a challenge for businesses because they must balance customer satisfaction with issues like cost and compliance.

Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy. Learn how to improve your customer service and experience by empowering agents with universal customer history, implementing knowledge management programs, developing mobile customer service applications, and more

Vendor:
Oracle Corporation UK Ltd
Premiered:
Jun 30, 2012
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.