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Sprint Becomes More Efficient When Customers Go Online

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Companies are looking to improve their e-commerce capacity and improve customer relationships to ensure brand loyalty and satisfaction.

Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website. Learn how the company was able to personalize customer behavior online and through mobile devices, integrate all services after a merger, and focus on customer experience management (CEM).

Vendor:
Oracle Corporation UK Ltd
Premiered:
Dec 17, 2012
Format:
Video
Type:
Webcast
Language:
English

This resource is no longer available.