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Oracle Customer Experience: The Travel Experience
A positive customer service experience can make travel less stressful and more fun.
Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies. Their key offerings included:
- Real-time upgrades for preferred or frequent customers
- Connection to Facebook to see if friends and acquaintances will be on the flight
- Offers for priority check-ins, discounts, and immediate responses to changes in itinerary
- Coordination of transfers
- And more.
Find out offering these individualized features lead to positive customer feedback and transformed their customer into a brand advocate.