A positive customer service experience can make travel less stressful and more fun.

Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies. Their key offerings included:

• Real-time upgrades for preferred or frequent customers
• Connection to Facebook to see if friends and acquaintances will be on the flight
• Offers for priority check-ins, discounts, and immediate responses to changes in itinerary
• Coordination of transfers
• And more.

Find out offering these individualized features lead to positive customer feedback and transformed their customer into a brand advocate.