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The Business Value of CX: Keeping Your Customers

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The business value of a superior customer experience is higher than ever before. Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator.

But how can you turn that isolated customer experience into a sustainable strategy?

Watch this video to learn what components make up a sustainable customer experience management (CEM) policy, including the role a deeper understanding of your customer’s needs and empathy play in a successful strategy.

Vendor:
Oracle Corporation UK Ltd
Premiered:
19 Dec 2012
Language:
English

This resource is no longer available.