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Customer Experience: Empower Your Agents

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When a customer calls, emails, or tweets at your company, they aren’t viewing these as separate entities but rather your organization as a whole. Ensuring that each and every customer interaction is personalized and seamless requires empowering your service and support agents with the relevant information.

View this brief video to learn what your business’s customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.

Vendor:
Oracle Corporation UK Ltd
Premiered:
19 Dec 2012
Language:
English

This resource is no longer available.