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The Business Value of CX: Customer Service in the Cloud
Enterprises looking to provide the best customer experience must remain agile and deal with new market issues and trends in real time. The best way to deliver that agility is to move to the cloud, but some have concerns about moving everything over.
This webcast explains that you don’t have to move everything to the cloud, and that – in some cases – it’s actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.