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The Business Value of CX: Attracting New Customers

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Your organization interacts with customers across a variety of channels and touchpoints. Are you providing a consistently positive experience?

The key to retaining customers and attracting new ones resides in your ability to understand your customer’s wants and needs and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more about the business value of delivering an exceptional customer experience.

Vendor:
Oracle Corporation UK Ltd
Premiered:
19 Dec 2012
Language:
English

This resource is no longer available.