Customer experience management (CEM) is incredibly important for retention, satisfaction, and brand management.

In this webcast, learn how Winston Furnishings used CEM technology to customize their customers’ experience when shopping for furniture on the web. Capabilities include:

• Saving customer information and favorites for future site visits
• Connecting through Facebook to share design ideas/potential purchases with social networks
• And a mobile application that retains all customer data and offers a furniture planning checklist, decorating tips, kid-proofing tips, instant discounts, and more.

Discover how important creating an individualized customer experience is for your business in creating customer loyalty.