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The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience

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In order to separate yourself from the competition, your business needs to provide an exceptional customer experience. Failure to do so could prove disastrous. In fact, a September 2011 survey found that 91% of people who stop doing business with a company due to a poor customer experience will go on to buy from a competitive company.

Review this paper that highlights how to enhance your service and support in order to provide a better customer experience and learn 6 simple ways to provide better customer service, including:

  • Ensure service reps are available and ready to respond
  • Know your customer’s interaction history
  • Focus on the personal touch
  • And more.
Vendor:
Oracle Corporation UK Ltd
Posted:
17 Dec 2012
Published
17 Dec 2012
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.