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The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience
In order to separate yourself from the competition, your business needs to provide an exceptional customer experience. Failure to do so could prove disastrous. In fact, a September 2011 survey found that 91% of people who stop doing business with a company due to a poor customer experience will go on to buy from a competitive company.
Review this paper that highlights how to enhance your service and support in order to provide a better customer experience and learn 6 simple ways to provide better customer service, including:
- Ensure service reps are available and ready to respond
- Know your customer’s interaction history
- Focus on the personal touch
- And more.