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Customer Experiences that Engage and Convert

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The way you engage with customers has fundamentally changed. Your customers can now interact with your brand from multiple touchpoints, and providing a consistent cross-channel experience is critical. However, a 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today.

The key to delivering a consistent customer experience depends on an organization’s ability to:

  • Provide constant guidance along the customer’s path
  • Utilize all available customer information
  • Focus on and adapt to the customer
  • And optimize for every touchpoint.

Read this exclusive resource to uncover strategies for integrating these 4 components into your business’s customer service and support processes.

Vendor:
Oracle Corporation UK Ltd
Posted:
18 Dec 2012
Published
29 Feb 2012
Format:
PDF
Length:
14 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.