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Data Sheet: Oracle Social Engagement and Monitoring Cloud Service
Social channels have changed the modern customer relationship. Organizations that are leveraging these channels to get closer to their customers by collecting useful information about them, providing feedback opportunities to them, and accelerating more accurate sales and marketing initiatives are gaining a significant advantage— and those that aren't yet exploring these new opportunities are at risk to be left behind.
Read this white paper to learn how taking advantage of social channels through a single software interface can help your company to:
- Listen to what customers are saying
- Reply to posts and messages
- Keep tabs on your competitors
- Publish to multiple Facebook and Twitter accounts
- And much more.