Typically, Business Process Management suites allow users to model and execute standard processes that are structured and rules-based. This allows people to communicate with systems in a pre-defined manner.

While this is a good idea in theory, very few people follow a strict sequence of operations when going about their everyday tasks. View this white paper to learn more about why a completely automated system may be a practice that belongs I the past. By deploying case management, people can interact with a program without feeling constrained.