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Podcast: Best Practices for Evaluating and Selecting a Contact Center Solution

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Your contact center is an integral part of overall operations – without efficient and effective performance levels customer satisfaction will decrease leading to fewer sales and ultimately lost revenue.

But with the myriad of contact center systems available today it can be challenging to find the one that best fits your business’s needs.

This exclusive podcast aims to alleviate these selection complexities by providing you with expert strategies for evaluating contact center vendors and outlines key capabilities to look for in contact center technology.

Vendor:
Interactive Intelligence, Inc.
Posted:
07 Dec 2012
Premiered:
Nov 15, 2012
Format:
Multimedia
Type:
Podcast
Language:
English

This resource is no longer available.