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5 Steps to Greater Customer Loyalty through Customer Experience Management
According to a Temkin Group survey of US and UK businesses, improving your customer’s experience can lead to a $382 million revenue increase in the US and a £263 million gain in the UK over 3 years. In today’s rocky economic climate, building customer loyalty can be the difference between your business’s success and failure.
Access this white paper to review the detailed research results and discover how to devise a business case for improving the customer experience to boost loyalty and retention. Plus, learn 5 simple steps for calculating the value of the customer experience within your organization.