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Case Study: Boosting Support Service with the Cloud

Cover

Follow Fortior Global on their quest to develop a tiered approach to service desk management offering leveled support for differing customer needs. Discover the SaaS-based service desk model with built-in ITIL they adopted to provide them with integrated service management, reporting and self-service capabilities. Learn more about the advantages this flexible and configurable platform offered Fortior and how your organization can improve their support services with an advanced service desk strategy today.

Vendor:
CA Technologies
Posted:
15 Nov 2012
Published
11 Nov 2012
Format:
PDF
Length:
5 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.